Name
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First Name
Last Name
Email
Phone
(###)
###
####
Year
2023
2024
Guest Services Programs
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On a scale from strongly disagree to strongly agree, please rate your overall satisfaction with the specific guest services programs as a staff member after the event
When you agree or disagree, it indicates a high level of conviction in your response. Please provide comments in the next section below that explain your sentiment. We highly value your detailed feedback.
The Information / Guest Services Booths were well-equipped and effectively supported staff members & patrons throughout the event.
The Lost & Found services were efficient and effectively managed, ensuring items were promptly returned to the rightful owners.
The Festival Gates' management for ingress and egress was efficiently executed, facilitating smooth and timely entry and exit for attendees, and as a staff member, I felt well-supported in ensuring a seamless flow of people during the event.
The Accessibility Services Program provided exceptional support and resources to staff members, ensuring that we could effectively assist and accommodate all attendees, contributing to an inclusive and welcoming environment for everyone at the event.
The Family Services Program offered exceptional support and resources, enabling staff members to provide a welcoming and family-friendly environment, ensuring that all families and their needs were well taken care of during the event.
Comment on the Information / Guest Services Booths
Comment on the Lost & Found Program
Comment on the Festival Gates (Ingress/Egress)
Comment on the Accessibility Services Program
Comment on the Family Services Program
What worked well within Guest Services that you would not change?
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What worked well within Guest Services that you would elevate and do more of?
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What didn't work well within Guest Services that you would get rid of or adjust?
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Were your interactions with patrons mostly positive, negative or neutral? If negative, explain below.
What information could we have better prepared you with before the event started?
What tools could we make available onsite to you to help you get your job done?
What is the number one thing we can do to improve the staff experience?
Outside of our own department, what's one thing that would help improve the guest experience?
Guest Services Team Member
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On a scale from strongly disagree to strongly agree, please rate your overall satisfaction as guest services team member.
Overall, I enjoyed working on the crew this year. It was a rewarding and fulfilling experience, and I look forward to future opportunities to be a part of the team.
Any additional notes for us to be aware of?
Thank you for your valuable feedback! Your input is highly appreciated and will play a significant role in our efforts to enhance our programs and provide even better experiences in the future.
We genuinely value your participation and insights, as they help us identify areas of success and opportunities for improvement. Your dedication as a part of our team is instrumental in creating memorable events for all attendees.
Once again, thank you for taking the time to share your thoughts with us. We look forward to using your feedback to make the next event even more extraordinary.
